Returns & Exchanges
At Xiaomi, we stand by the quality of our innovation and offer a 15-day window for returns or exchanges on all authentic electronics and accessories. Items must be returned in their original packaging with all included components and proof of purchase.
Initiate Your Request
Log into your Xiaomi account, navigate to 'My Orders', and select the 'Return/Exchange' option for the specific device you wish to send back.
Prepare the Device
Ensure all personal data is erased, factory reset the device, and pack it securely in its original box with all chargers, cables, and manuals.
Ship to Service Center
Print the prepaid shipping label provided via email and drop off your package at any authorized courier location or Xiaomi Service Center.
Inspection and Refund
Once our technicians verify the device's condition, your refund or replacement will be processed within 7 to 10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing